Return Policy

Receipt required for all returns. Refunds issued in original payment method.

TEXTBOOKS:

New books must be free of any marks or signs of wear, contain all accompanying accessories (CDs, access codes, etc.), and have the original shrink-wrap intact. eBooks, special ordered items and course readers are non-returnable. Damaged/defective books are exchange only and must be reported within five business days of the original purchase. Returns only accepted during semester in which they were purchased/used for classes, according the following deadlines:

1. Full semester courses (duration of 8 to 15 weeks):
a. First Saturday after class start
b. Third Saturday after class start with proof of dropped class, after which all sales are final
2. Course duration less than 4 weeks: one business day after class start 3. Course duration 4 to 8 weeks: first Saturday after class start

GENERAL MERCHANDISE:

Unopened/unused merchandise may be returned within 30 days of purchase. Some items are non-returnable, including but not limited to: software licenses, graduation regalia, clearance items, and test prep items.

2020 GRADUATION REGALIA

  • Returnable: UNWORN regalia purchased after Feb. 1 for Spring 2020 Commencement; we recommend keeping it in the packaging until you know for certain you will not need to return it.
  • Unreturnable: WORN regalia (even if only worn for a photo session) is non-returnable as a preventative measure against the spread of COVID-19.

Mail-In Returns

To request a mail-in return authorization, fill out this form. You will receive a response within 24-48 business hours of submitting the request. Normal return policy applies to all mail-in return items.

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